Frequently Asked Questions
Everything you need to know about your Shelly smart home experience
What shipping methods are available for European orders?
We offer standard and express shipping across Europe via DHL and DPD. Delivery times typically range from 2 to 5 business days depending on your specific location.
Do Shelly products come with a warranty?
Yes, all Shelly devices purchased through our official store come with a standard 24-month manufacturer warranty covering any hardware defects.
What is your return policy?
We offer a 14-day return period for all unused and unopened products in their original packaging. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and direct bank transfers (SEPA) for secure and convenient transactions.
Are your products compliant with EU safety standards?
Absolutely. All Shelly electronics are CE certified and fully comply with RoHS and REACh regulations to ensure the highest safety and environmental standards.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's portal to monitor your shipment in real-time.