Returns & Exchanges

Shelly Europe provides a hassle-free 30-day return window for all smart home devices and electronic accessories to ensure your complete satisfaction. If you are not entirely pleased with your purchase, we offer straightforward solutions for refunds or product exchanges.

Return Process

• 1.
  Initiate Your Request

  Log into your account and complete the online Return Merchandise Authorization (RMA) form to receive a unique return reference number.

• 2.
  Prepare the Package

  Place the item in its original packaging with all included sensors, cables, and manuals to ensure a full refund eligibility.

• 3.
  Ship to Service Center

  Affix the provided shipping label and drop off your package at any authorized courier location for secure transport to our European warehouse.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, your refund or exchange will be processed within 5 to 7 business days.